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Aussie Home Loans Subiaco

Updated 2026-07-30 · 4,285 reviewed · 380 listed · Scored from 79 Google reviews · How we rank ›

4.9(79) 85 composite score See reviews on Google ✓ Google-verified
First Home Buyer LoansRefinancingSelf-Employed & Low-Doc LoansMortgage Broker
Aussie Home Loans Subiaco
Services
First Home Buyer Loans, Refinancing, Self-Employed & Low-Doc Loans
Reviews
79

What recent reviews say

Nathaniel, Gemma, and Lisa earn consistent five-star praise for patience, responsiveness, and clear explanations that put first-home buyers at ease through settlement. One significant complaint from over a year ago described months of delays, poor communication, and lack of transparency before the client switched brokers and succeeded faster elsewhere.

The team regularly works outside hours and handles complex situations like investment purchases and post-separation refinances. Gemma and Lisa have also earned repeat business for refinancing efficiency and thoroughness. The 4.9-star rating reflects strong ongoing results, though the outlier account of abandonment and misinformation deserves weight when fast, clear handoffs matter most.

Praised for
  • responsive and available broker
  • walks clients through process clearly
  • goes above and beyond to help
  • fast turnaround and efficient service
  • knowledgeable staff who explain things well
Watch-outs
  • slow communication and delays
  • lack of transparency about process steps
  • broker disappears without notice
  • poor support after initial contact
responsive-communicationsmooth-settlementexplained-clearlypatient-with-questionswent-above-and-beyondknowledgeable-brokerreliable-followuphandled-complex-situationslow-response
Best for: First-home buyers and migrants seeking hand-holding through the loan process.
Think twice if: You need fast turnaround with frequent updates; one client reported months of silence and delays despite repeated contact.

Strengths

  • Named brokers (Nathaniel, Gemma, Lisa) known for patience and clarity
  • Quick, efficient service with frequent updates
  • Works outside standard hours to support clients
  • Handles complex scenarios: investment property, separation, self-employment

Worth knowing

  • Nathaniel Lozada praised for responsiveness and willingness to travel to assist clients
  • Gemma and Lisa handle refinancing and investment property loans; work after hours
  • Team members include Gemma and Lisa
  • One complaint: broker (Nathaniel) took a ski trip without notice mid-process, leaving client without communication or pre-approval after 3+ months

What reviews say by service

First Home Buyer Loans
Highly praised for clarity, patience, and step-by-step guidance; one client reported months of delays and poor communication before switching.
Refinancing
Fast and efficient process; clients report zero stress and quick results.
Self-Employed & Low-Doc Loans
Evidence limited; no specific review detail.
Mortgage Broker
Strong track record overall; responsiveness and follow-up are standout strengths.

How it compares

  • Rated 4.9 against a 4.92 average across the 322 first home buyer loans businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 94
Review volume 83
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
77
4
1
3
0
2
0
1
1

Common questions

Do they handle investment property purchases?
Yes; Gemma is named in a review for helping secure investment property finance when other brokers wouldn't.
Can they help if I'm self-employed or a migrant?
Yes; one migrant first-home buyer was supported through the entire process, and the business lists self-employed lending services on their website.
Will they communicate outside normal hours?
Yes; reviews mention Gemma regularly dealing with clients after business hours.
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Last updated 2026-07-30