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FI Collective

Updated 2026-07-30 · 4,285 reviewed · 380 listed · Scored from 236 Google reviews · How we rank ›

5.0(236) 94 composite score See reviews on Google ✓ Google-verified
First Home Buyer LoansRefinancingInvestment Property FinanceCommercial & Business FinanceConstruction & Building LoansCar & Personal LoansMortgage Broker
FI Collective
Services
First Home Buyer Loans, Refinancing, Investment Property Finance
Reviews
236

What recent reviews say

Paul and Justin have earned 236 five-star reviews by staying calm through application changes, answering every question without impatience, and handling bank administration snags personally. They deliver congratulations hampers, explain property reports to first-time buyers, and adapt to shifting circumstances without complaint.

The team keeps detailed communication flowing at every step, secures competitive rates quickly, and makes refinancing and investment lending feel manageable. Reviewers consistently note the brokers respond fast, stay ahead of deadlines, and treat client uncertainty as normal rather than burden.

Praised for
  • patient explanation of complex loans
  • responsive and proactive broker communication
  • went above and beyond to resolve hurdles
  • named staff build strong personal relationships
responsive-communicationgot-best-ratesmooth-settlementexplained-clearlyfast-approvalwent-above-and-beyondknowledgeable-brokerpatient-with-questionshandled-complex-situationreliable-followupgreat-with-first-home-buyerssettled-on-time
Best for: First home buyers who worry about process complexity and want a patient broker to explain each step.
Think twice if: No material concerns surface in 236 reviews; no honest caveat emerges from the data.

Strengths

  • named brokers (Paul, Justin) handle complex scenarios personally
  • property market reports supplied to first-time buyers
  • proactive: stays ahead of deadlines and bank admin
  • explains loans and rates without jargon

Worth knowing

  • Paul Booth and Justin named as primary brokers; Alice Green also mentioned
  • congratulations hamper sent to clients post-settlement
  • property reports provided to first-time buyers during offer stage
  • handles both refinancing and new home loan simultaneously

What reviews say by service

First Home Buyer Loans
First-time buyers praise patient explanation of the process and property market guidance; no dumb questions turned away.
Refinancing
Refinance clients cite quick deal-finding, smooth lender transitions, and interest rate savings achieved.
Investment Property Finance
Reviewers mention investment lending assistance but detail is limited in reviews; described alongside positive broker experience.
Mortgage Broker
Core service; reviewers highlight fast approval, detailed communication, and handling of bank administration errors personally.

How it compares

  • Rated 5 against a 4.92 average across the 322 first home buyer loans businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 99
Review volume 100
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

Rating breakdown

5
235
4
1
3
0
2
0
1
0

Common questions

Do you help first home buyers even if we don't understand the process?
Yes; reviewers consistently note Paul and Justin explain every step without impatience and supply property reports to guide offer decisions.
Can you handle both a new loan and refinance at the same time?
Yes; one reviewer had both sorted simultaneously, with Justin managing both applications smoothly.
What happens if the bank makes a mistake during settlement?
Justin went above and beyond to resolve bank administration errors personally before settlement, according to reviewers.
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Last updated 2026-07-30