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My Money House

Updated 2026-07-30 · 4,285 reviewed · 380 listed · Scored from 18 Google reviews · How we rank ›

4.2(18) 70 composite score See reviews on Google ✓ Google-verified
First Home Buyer LoansInvestment Property FinanceCar & Personal LoansMortgage BrokerCommercial & Business Finance
My Money House
Services
First Home Buyer Loans, Investment Property Finance, Car & Personal Loans
Reviews
18

What recent reviews say

My Money House handles home loans, investment property finance, and personal loans across Perth and SA, with a team that excels at guiding first-time property investors through complex purchases. However, recent reviews reveal stark inconsistency: strong initial service and expert staff like Jack, Jayde, and James can turn into complete silence once money is received, with clients reporting unresolved refunds, construction delays of 16+ months, and management who do not return calls or emails.

Recent shift: Shift from strong 5-star reviews (2 years ago through 1 year ago) centring on Jack Kroker and successful investment completions, to recent 1-2 star reviews (past 6 months) citing ghosting, unresolved refunds, and multi-month delays post-deal.

Praised for
  • went above and beyond for clients
  • expert guidance through complex processes
  • clear explanations of financial concepts
  • strong track record with investment property
  • responsive and hands-on staff
Watch-outs
  • ghosting after initial deal closure
  • poor follow-up and broken promises
  • staff turnover and inconsistent contact
  • long project delays without communication
  • refund disputes and unresolved issues
went-above-and-beyondknowledgeable-brokerexplained-clearlyhandled-complex-situationpoor-communicationslow-responseresponsive-communication
Best for: First-time investment property buyers with complex finance needs who prioritise expert guidance upfront.
Think twice if: After deal closure, communication often breaks down; long project delays and refund disputes have left several clients without resolution for months.

Strengths

  • handles entire investment property process in-house
  • named specialists like Jack Kroker and Jayde praised for knowledge
  • clear explanations for first-time investors
  • assists with finance, build, rental setup, and tax advice

Worth knowing

  • Jack Kroker praised for hands-on investment property guidance and responsiveness
  • Jayde noted for accessibility and knowledge delivery
  • Conor, James, Ray, and Tegan also mentioned as helpful staff
  • Full end-to-end property service (finance, purchase, build, rental, tax)
  • One client waited 16 months for construction without progress or updates
  • $95 finance appointment deposit cancelled with refund not received after 2 months despite multiple promises

What reviews say by service

Investment Property Finance
Excellent guidance during setup and purchase; staff go above and beyond initially but follow-up and delays cause severe frustration post-deal
First Home Buyer Loans
Strong for first-time investors; team explains process clearly and handles complexity end-to-end
Mortgage Broker
Good rates obtained and initial advice solid; communication and reliability deteriorate once clients are locked in
Car & Personal Loans
Limited review evidence; one cancelled appointment with unresolved refund suggests potential follow-up issues
Commercial & Business Finance
No clear review evidence

How it compares

  • Rated 4.2 against a 4.93 average across the 144 car & personal loans businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 74
Review volume 56
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
14
4
0
3
0
2
1
1
3

Common questions

Who should I ask for when I call?
Clients name Jack Kroker, Jayde, James, Ray, and Tegan as reliable staff members, though availability varies.
Do you handle the whole investment property process or just the finance?
My Money House handles finance, purchase, build coordination, rental setup, and tax advice all in-house, avoiding multiple appointment locations.
What happens if I need to cancel?
A recent client paid $95 for a finance appointment, was cancelled by the business, and waited two months for a promised refund via cheque then bank transfer with no resolution.
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Last updated 2026-07-30