26 low data
Austgroup Mortgage and Finance Services
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
First Home Buyer LoansInvestment Property FinanceMortgage Broker
Strategic Mortgages Perth
First Home Buyer LoansRefinancingInvestment Property FinanceConstruction & Building LoansSelf-Employed & Low-Doc LoansCar & Personal LoansMortgage Broker
- Services
- First Home Buyer Loans, Refinancing, Investment Property Finance
- Reviews
- 56
What recent reviews say
Ben, Richard and Sam earn repeated praise for knowing the lending market inside out and staying in close contact. Reviewers consistently say the team explained their options clearly, got them the best rate, and handled everything from application to settlement without stress.
Named brokers handle first-home buyers, refinances and investment purchases. The settlement team closes deals fast. One isolated complaint mentions poor service, but 98% five-star reviews suggest it is an outlier. Clients return repeatedly and refer friends.
Praised for
- knowledgeable brokers (Ben, Richard, Sam)
- responsive communication and quick replies
- went above and beyond
- best rate secured
- smooth settlement process
- clear explanations of options
Watch-outs
- poor customer service (single complaint)
responsive-communicationgot-best-ratesmooth-settlementexplained-clearlyknowledgeable-brokerwent-above-and-beyondpatient-with-questionshandled-complex-situationreliable-followupgreat-with-first-home-buyers
Best for: First-home buyers needing clear guidance; refinancers and investors seeking competitive rates.
Think twice if: One historical complaint of poor service; overall track record is strong but no business is perfect.
Strengths
- Named brokers (Ben, Richard, Sam) with deep lending market knowledge
- Fast settlement and funding
- Comparative rates across multiple lenders
- Patient explanation of complex options
Worth knowing
- Named brokers: Ben O'Keefe, Richard, Sam
- Mortgage settlement team in-house
- Clients report funding in record time
- Handled complex non-standard lending scenarios
What reviews say by service
- First Home Buyer Loans
- Clear guidance and best-rate comparison praised for first home purchases.
- Refinancing
- Quick contact and accessible explanation of refinance options.
- Investment Property Finance
- Helped clients secure investment mortgages with expert rate negotiation.
- Mortgage Broker
- Multiple lenders compared; proactive and detail-oriented throughout process.
How it compares
- Rated 4.9 against a 4.92 average across the 322 first home buyer loans businesses listed here.
- Has more Google reviews than 71% of the businesses in this directory.
How we scored this
Scoring Method Star rating 94
Review volume 76
Review recency 100
Review sentiment 77
Profile completeness 100
Verification 30
Rating breakdown
5
55
4
0
3
0
2
0
1
1
Common questions
- Do you have a settlement team in-house?
- Yes. Reviewers report the settlement team closes deals fast and makes the whole process smooth.
- Can you compare rates across lenders?
- Yes. Reviewers say brokers compare multiple lenders to secure the best loan structure for each client's needs.
- Do you help first-home buyers?
- Yes. Multiple first-home buyers report the team explained the whole process clearly and got them competitive rates.
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