26 low data
Austgroup Mortgage and Finance Services
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
First Home Buyer LoansInvestment Property FinanceMortgage Broker
Strategic Mortgages Perth
First Home Buyer LoansRefinancingInvestment Property FinanceCommercial & Business FinanceSelf-Employed & Low-Doc LoansCar & Personal LoansMortgage Broker
- Location
- Perth
- Services
- First Home Buyer Loans, Refinancing, Investment Property Finance
- Reviews
- 68
- Ranking
- #98 in First Home Buyer Loans
- Best for
- First-time buyers wanting a broker who explains every loan option clearly and stays available through settlement.
Core details are sourced from this business's Google Business Profile (checked 2026-09-26). Website-sourced details were fetched 2026-07-30.
What do recent reviews say?
Reviewers consistently describe Ben and Richard as approachable brokers who take time to explain options clearly and stay available throughout the loan journey. They handle first homes, investments, and refinances with equal care, and staff reliably work fast to find competitive rates without surprises.
Staff including Ben, Richard, and Sam earn repeated praise for responsiveness, industry knowledge, and handling complex cases. Buyers mention mortgage settlement services speeding up the process. Long-standing clients return for multiple purchases.
Praised for
- knowledgeable and clear explanations
- responsive and available staff
- broker goes above and beyond
- gets competitive rates and good deals
- smooth process from start to finish
responsive-communicationgot-best-ratesmooth-settlementexplained-clearlyknowledgeable-brokerwent-above-and-beyondpatient-with-questionshandled-complex-situationreliable-followupgreat-with-first-home-buyerssettled-on-time
Best for: First-time buyers wanting a broker who explains every loan option clearly and stays available through settlement.
Think twice if: No material complaints surface in recent reviews; caution appears unwarranted based on available evidence.
What are they good at?
- Named brokers Ben and Richard consistently praised for knowledge and availability
- Mortgage settlement service included, reported to speed up closings
- Handles complex cases and interstate purchases without hesitation
What reviews say by service
- First Home Buyer Loans
- First-time buyers praise clear explanations of options, availability, and getting competitive rates without stress.
- Refinancing
- Reviewers describe smooth refinance processes with responsive communication and good interest rate outcomes.
- Investment Property Finance
- Investment buyers highlight brokers going above and beyond for complex cases, presenting multiple loan scenarios, and professional guidance through the process.
- Self-Employed & Low-Doc Loans
- No specific evidence in reviews.
- Commercial & Business Finance
- No specific evidence in reviews.
- Construction & Building Loans
- One reviewer mentions investment property build involving multiple loan scenarios presented by Richard over 6 months.
How it compares
- Rated 4.9 against a 4.91 average across the 240 car & personal loans businesses listed here.
- Has more Google reviews than 78% of the businesses in this directory.
How we scored this
Scoring Method Star rating 94
Review volume 80
Review recency 100
Review sentiment 81
Profile completeness 100
Verification 30
Rating breakdown
5
67
4
0
3
0
2
0
1
1
FAQ
- Can I use Strategic Mortgages for an interstate property purchase?
- Yes. Reviewers mention Ben handling interstate purchases as part of the service. The business claims to serve Australia-wide.
- Do they handle first investment properties?
- Yes. Richard is specifically praised for his work on first investment property purchases, including explaining the finance process and finding competitive bank deals.
- Does Strategic Mortgages help with settlement?
- Yes. Their website lists mortgage settlement as a service, and reviewers report the settlement team speeding up the process during purchase.
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Ronil Shah at Coin Capital has built a reputation for turning stressful loan applications into straightforward processes. Clients consistently report being guided through complex steps with patience and clarity, with loan approvals often completed in days rather than weeks. Most describe him as genuinely invested in their financial goals, even helping beyond the mortgage itself with advice on inspections, insurance, and property reviews. The single major complaint describes threatening behaviour and mistreatment. While this is isolated among the reviews, it represents a significant breach of trust that contrasts sharply with the overwhelming pattern of supportive, professional service. For the vast majority, the experience has been transformative, especially for first-time buyers anxious about paperwork and process.
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First Home Buyer LoansRefinancingMortgage Broker