- If I'm a first-home buyer, will a broker here take time to explain the process?
- Yes. Multiple reviews mention Brad, Rayner, and Neil explaining everything clearly, answering every question, and making what felt overwhelming become straightforward.
- Can they help if a bank has already said no?
- Yes. Neil is specifically praised for approaching multiple lending agencies to find approval when others might have declined, and keeping clients informed about the real chance of each outcome.
- How long does a refinance usually take?
- Refinances via the team and Gemma are described as smooth and less complicated than expected, though no specific timeline is stated in the reviews.