Every review praises named brokers-Rob, Charlotte, Janine, Tim, Drew-for turning complicated finance into a straightforward experience. Staff explain options clearly, respond fast, and stay available through settlement. Reviewers return repeatedly and recommend to friends, calling them trusted advisors rather than vendors.
The team handles first-home buyers, refinances, and non-standard employment (FIFO workers, self-employed) with equal care. No complaints appear across 173 five-star ratings. Service spans Perth, West Perth, and Kalgoorlie, with Janine Carpenter and Rob Lowdon emerging as repeat standouts.
Michael Chau and his team consistently deliver for first-home buyers, handling paperwork, explaining options clearly, and staying available beyond hours. Eight five-star reviews show no complaints and repeat clients spanning a decade.
Fortuna Advisory Group's team-particularly Sahil, Sumit, Parvinder Singh, and Anush-consistently wins praise for understanding client needs, delivering tailored insurance and financial solutions quickly, and handling claims with speed and transparency. Long-serving clients report seven to eight years of reliable advice and personable service. However, two recent one-star reviews flag fee escalation and billing confusion, with one client reporting charges that misaligned with auditor invoices and bookkeeping charges layered on top. A handful report communication lapses and delayed processing when service quality dipped, raising a caveat about consistency across engagements.
Jack Olden delivers consistent, high-touch support that turns what could be stressful finance decisions into straightforward ones. Clients repeatedly note his speed, willingness to answer any question, and ability to find solutions others miss, whether structuring investor portfolios or bundling debt for first-home buyers. His trademark move is staying engaged when complications emerge and continuing to strategise behind the scenes. Even during holidays, he keeps applications moving. People mention being surprised how fast refinancing or approval happened, and trust him enough to recommend him to friends within months.
Last updated 2026-07-30