Reviewers consistently report getting competitive rates and clear communication from named brokers like Todd, Shan, and Chris, who work through complex pre-approvals and refinances without cutting corners. Clients returning over years credit the team's quick turnarounds, readiness to help clients downsize or build, and willingness to work through difficult items that slowed deals.
Staff handle refinance, land finance, and new home builds, often juggling multiple transactions for the same household. The experience feels personal rather than transactional, with daily updates, guided application steps, and follow-through that reviewers describe as stress-free despite the complexity.
Two recent five-star reviews highlight Mae's quick responses and clear walk-throughs of the loan process. Evidence is limited, but both praise the team's hands-on support.
Nicole Shepherd at Rely Finance consistently earns five-star reviews for turning mortgage and loan applications into stress-free experiences. Clients praise her in-depth knowledge, willingness to spend time understanding their situation, and ability to explain complex options clearly while securing competitive rates. The business handles first-home purchases, refinancing, investment property loans, and personal lending. Nicole's hands-on approach-fielding questions before clients ask, fighting for better rates with banks, and staying available by phone or email-sets the tone across repeat clients and new borrowers alike.
Michael Welton, Phil, and Isabelle consistently earn five-star praise for turning difficult loan situations into fast approvals. Reviewers value their willingness to be available outside hours, their step-by-step guidance for first-time buyers, and their follow-up care even after settlement. The Joondalup team handles home loans, refinancing, bridging finance, and car loans across northern Perth suburbs. Their website lists 12 service types including construction loans and debt consolidation, backed by an Australian Credit Licence and over 75 years of combined family broking experience.
Last updated 2026-07-30