Most reviewers praise named staff like David Lam, Phil Farrugia, and Danielle Pierre for thorough guidance and best-rate outcomes. Two older complaints cite poor follow-up and disengaged service, but recent five-star reviews (2 years) dominate the profile.
Based on limited recent reviews, so treat this as low-confidence.
AFG's recent reviews centre on serious settlement failures: money directed incorrectly, delays exceeding a week, and staff unresponsive to urgent contact. Reviewers report thousands in unexpected interest charges and long-term frustration despite loyalty. Evidence is limited by sparse recent detail, but the pattern of handling breakdowns is consistent across multiple complaints.
Ben Rowson at Westend Finance has earned consistent five-star praise for handling car loans, refinancing, and mortgages with patient, clear communication and quick approvals. Reviewers repeatedly note his responsiveness, thorough advice, and willingness to work around complex circumstances like FIFO work or company finances, turning stressful finance applications into straightforward experiences.
Serena and her team at Opti Finance turn down complex loan rejections into approvals, often within weeks. Reviewers consistently praise her patience, prompt replies, and willingness to find solutions others said were impossible. First-time buyers and property investors alike return to her repeatedly, citing thorough explanations of loan options and stress-free processes. Her team (Joseph and Nicole mentioned by name) handle paperwork efficiently and keep clients updated at every step.
Last updated 2026-07-30