Core details are sourced from this business's Google Business Profile (checked 2026-09-26). Website-sourced details were fetched 2026-07-30.
Two older complaints cite poor follow-up and disengaged service, but recent five-star reviews (2 years) dominate the profile.
Based on limited recent reviews, so treat this as low-confidence.
AFG's recent reviews centre on serious settlement failures: money directed incorrectly, delays exceeding a week, and staff unresponsive to urgent contact. Reviewers report thousands in unexpected interest charges and long-term frustration despite loyalty. Evidence is limited by sparse recent detail, but the pattern of handling breakdowns is consistent across multiple complaints.
Ben the team and the Westend Finance team handle everything from first home loans to vehicle refinancing with genuine care. Reviewers consistently report immediate responses, clear explanations at each step, and willingness to work around personal circumstances-whether clients are FIFO workers or time-pressured. The experience feels less transactional than personal, with follow-up support continuing after settlement. Their strengths lie in complex deals (company finances, tricky refinances) and first-time buyers who need patience and detail. Truck, equipment, and machinery finance round out a broad service mix. Ben the team's name appears throughout the portfolio, suggesting he is the practitioner most reviewers interact with directly.
Serena and her team earn 5-star reviews by treating complex loan situations as personal challenges. Reviewers describe rapid responses, patient explanations that build confidence, and willingness to fight through complications that other brokers said were impossible. The business handles first-time buyers, refinances, and investment properties with equal care. Clients name Serena repeatedly, mention her assistant Nicole, and return for second and third properties. Several note they came to Opti Finance after being told "no" elsewhere, only to get approval within weeks.
Last updated 2026-09-26