Long-standing clients praise specific staff members for genuine care and fixing prior mistakes, but recent reviews flag serious lapses: missed appointments, nine-month delays on tax returns, and poor phone responsiveness. The mix of heartfelt loyalty from five-plus-year clients and frustrated one-star ratings suggests service quality depends heavily on who handles your file.
Recent shift: Recent reviews (past 2 months) show a spike in service failures: missed appointments, communication breakdowns, and nine-month delays. Older reviews (2+ years) are consistently positive. A marked deterioration or scaling issue may be occurring.
All 69 reviews are five-star. Leandro and his team (Leanne, Nelie) consistently secure quick approvals and work through complex finance cases. Customers praise their knowledge, clear explanations, and willingness to customise solutions. Multiple reviewers mention working with LnL repeatedly over years.
Taj Singh handles first-home buyers with care and deep knowledge of complex situations, walking clients through every step without pushing them to move faster than they're ready. Reviewers consistently note his responsiveness, transparency, and willingness to keep trying even when credit history or life circumstances create barriers-many say he made what felt overwhelming become manageable and real. Resolve Finance has built its reputation almost entirely on Taj's personal approach: he explains options clearly, answers calls promptly, and treats clients as valued individuals rather than transactions. Recent clients used him for both first homes and investment purchases, with settlement outcomes that meet or exceed what they hoped for.
Paul and his team earn consistent praise for turning uncertain buyers into confident homeowners. They excel with first-home buyers navigating unfamiliar territory, drawing on deep banking experience to solve tricky applications, explain options clearly, and secure competitive rates. Reviewers highlight their accessibility and genuine willingness to keep working until a deal succeeds. Nikki, Kyra, and Dale are named as team members who share that ethos. The service spans first purchase, refinancing, investment deals, and construction finance. Customers mention being guided through grants, financial restructuring, and even multi-title mortgages. Their approach is calm, transparent, and tailored rather than generic.
Last updated 2026-07-30