Core details are sourced from this business's Google Business Profile (checked 2026-09-26).
Bevan and Kim guide buyers through mortgages with patience and clear language, from first-home purchase through refinance and discharge. Eight five-star reviews show consistent trust in their knowledge and willingness to adapt to unusual circumstances.
Based on limited recent reviews, so treat this as low-confidence.
Two five-star reviews from 7 years ago praise Michael's responsiveness and the time he invests in finding options. One reviewer worked with him on two investment properties over three years and credits him for staying current with banking shifts. Evidence is limited to two older reviews.
Ben the team and the Westend Finance team handle everything from first home loans to vehicle refinancing with genuine care. Reviewers consistently report immediate responses, clear explanations at each step, and willingness to work around personal circumstances-whether clients are FIFO workers or time-pressured. The experience feels less transactional than personal, with follow-up support continuing after settlement. Their strengths lie in complex deals (company finances, tricky refinances) and first-time buyers who need patience and detail. Truck, equipment, and machinery finance round out a broad service mix. Ben the team's name appears throughout the portfolio, suggesting he is the practitioner most reviewers interact with directly.
Serena and her team earn 5-star reviews by treating complex loan situations as personal challenges. Reviewers describe rapid responses, patient explanations that build confidence, and willingness to fight through complications that other brokers said were impossible. The business handles first-time buyers, refinances, and investment properties with equal care. Clients name Serena repeatedly, mention her assistant Nicole, and return for second and third properties. Several note they came to Opti Finance after being told "no" elsewhere, only to get approval within weeks.
Last updated 2026-09-26